Refund & Returns Policy

Last updated: November 20, 2025

At ZAVREL FASHION, we want you to be satisfied with every purchase. If an item does not meet your expectations, you may request a return or refund in line with the conditions outlined below.

Return window

You can return eligible products within 30 days from the date you receive your order.

Eligibility

  • Items must be unused, unworn, and in their original condition, with all tags, labels, dust bags, packaging, and accessories included.
  • Footwear should only be tried on indoors; soles must be clean and free of marks.
  • Final-sale items, gift cards, and hygiene-sensitive products are non-returnable unless they arrive damaged or faulty.

How to start a return

  1. Contact us at contact@zavrelfashion.com and include your order number, item(s) you wish to return, and the reason.
  2. We will reply with return instructions and, where applicable, a return label or return address details.
  3. Pack your items securely to prevent damage during transit and ship them back within the indicated timeframe.

Refunds

  • After we receive and inspect your return, we will inform you whether it has been approved or declined.
  • Approved refunds are processed back to the original payment method. The time for funds to appear depends on your bank or payment provider.
  • Original shipping charges are generally non-refundable, unless the return is due to our error or a confirmed defect.

Exchanges

If you would like a different size or color, please mention this in your email request. Where stock is available, we will arrange an exchange; if not, we will process a refund according to this policy.

Damaged or incorrect items

If your order arrives damaged, defective, or not as described, notify us within 7 days of delivery. Please include photos and your order number so we can review the issue and organize a replacement, repair, or refund as appropriate.

Return shipping costs

In most cases, return shipping costs are your responsibility and may be deducted from your refund if we provide a return label. If the return is due to our mistake or a verified quality problem, we may cover or reimburse reasonable return shipping costs.

Contact

If you have any questions about this Refund & Returns Policy, please contact us at contact@zavrelfashion.com.

ZAVREL LIMITED
CRN: 16654586
UNIT 1203, TOWER 2, LIPPO CENTRE,
89 QUEENSWAY, ADMIRALTY,
HONG KONG